Refund Policy

We value our customers and want you to be completely satisfied with your purchase. We understand that shopping online can be tricky, and we are committed to providing excellent service to ensure a smooth shopping experience with Air Freeze Fan!

Return Policy
Air Freeze Fan will accept returns or exchanges for items purchased on our website within 30 days of purchase under the following conditions:

• The item has no visible signs of damage.
• All original packaging is intact.
• Any sign of damage will void the Air Freeze Fan guarantee.
• Items cannot be returned or exchanged after 30 days of purchase.

Certain items are exempt from being returned, including intimate products (under-garments), sanitary goods, hazardous materials, and flammable liquids or gases.

To process your return, we may require a receipt or proof of purchase (order confirmation email) along with your order number.

For all returns or exchanges, please contact us at AirFreezeFan@gmail.com with your order number and the reason for the return or exchange. We will handle your request based on the rules outlined in this policy.

Exchanges (If Applicable)
For exchanges, please follow the instructions above by contacting AirFreezeFan@gmail.com with your order number and reason for the exchange. Your request will be processed according to our return policy.

Return Shipping (If Applicable)
You will be responsible for paying your own return shipping costs.

If you are returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Refunds (If Applicable)
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (If Applicable)
Refund processing times vary between financial institutions, but typically, it takes 2-3 days for a refund to post. If you have not received your refund after this time, please email us at AirFreezeFan@gmail.com, and we will investigate the matter further.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit for the value of the return. Once we receive the returned item, a digital gift certificate will be emailed to you.

Damaged Items
If you receive a damaged or defective item, please submit a request to AirFreezeFan@gmail.com.

To be eligible for a damaged item claim, you must report the damage within 48 hours of receipt. We use timestamp information from the tracking link and carrier delivery confirmation when reviewing damage or return claims.

Feedback
We welcome your feedback, questions, or concerns. Please feel free to email us at AirFreezeFan@gmail.com to let us know how we’re doing. We take your feedback seriously and are always working to improve our services.

Thank you for shopping with Air Freeze Fan!